Welcome to Grade 10 TLE: ICT – Telecommunications! This course provides a comprehensive introduction to the dynamic Contact Center Industry. Throughout this term, you will explore diverse career opportunities, master essential industry jargon, and differentiate between inbound and outbound operations. You will build key customer-service attributes, master standard call-handling procedures, apply performance metrics, and practice professional phone etiquette to manage voice and non-voice communications effectively. Get ready to develop real-world skills that connect businesses to the world!
Welcome to Grade 10 Christian Living!
This course helps students deepen their understanding of the Catholic faith by exploring the Church as One, Holy, Catholic, and Apostolic. Through Scripture, Church teachings, discussions, reflections, and activities, students are encouraged to grow in faith, live Christian values, and become active members of the Church.🙏❤️